Archive for 'B2B Integration'

May201207

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Supporting Cloud Service Brokerages Out-of-the-Box

Supporting Cloud Service Brokerages Out-of-the-Box

Cloud Service Brokerages (CSB) makes consuming an overwhelming number of services (SaaS, PaaS & IaaS) much easier for operators and consumers to use. Companies that opt for brokerage services get an out-of-the-box, ready made IT organization that knits together business applications in each stage of the value chain. This solves the problem of growing by adding incompatible toolsets but which begs a rather difficult question: How do you shift to a CSB when you have a mature service organization which must correspondingly export changes to large supplier network…(Read More)

Mar201226

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Global E-bonding: IT Integration Evolution from 1:1 E-Bonding to 1:M Ecosphere Bonding

Global E-bonding: IT Integration Evolution from 1:1 E-Bonding to 1:M Ecosphere Bonding

Collaboration is a word that is often used and is often touted as a necessary condition of successful IT departments. As much as collaboration is about sharing new ideas to drive business forward, IT departments must first begin with a foundation that facilitates the automatic exchange of basic information processes to replace rudimentary manual processes in order derive more value from your organization’s service centers…(Read More)

Jan201217

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Implementing Dynamic IT B2B Infrastructure: Why Real-Time Service Level Monitoring is Essential for Delivery

Implementing Dynamic IT B2B Infrastructure: Why Real-Time Service Level Monitoring is Essential for Delivery

As sourcing deals become smaller and more frequent, it becomes increasingly difficult to track and report on service levels. Recently, I was talking to a customer who said that service level reporting isn’t good enough for delivering great service to their customers, they require service level monitoring. I believe that the direction of IT Service Management and SLA Governance is heading increasingly in this direction of real-time service level monitoring and eventually into the domain of predictive analysis…(Read More)

Sep201130

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How to Successfully Navigate IT Integration for Mergers and Acquisitions

How to Successfully Navigate IT Integration for Mergers and Acquisitions

There are many caveats to any successful merger or acquisition. One critically important facet for successful IT integration is to connect unique servicedesk clients, legacy systems, support centres and various workflows and the best way to do that is by establishing a single point of contact for clients and IT support staff as soon as possible. (Read More)

Sep201101

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B2B Service Integration Made Simple Blog Oath

The IT Service Integration blog will be yours and our resource for learning about all things related to IT integration and managing service delivery excellence together with your B2B partners. We have included a list of topics we will cover in greater detail. We look forward to your valuable contribution and learning together. (Read More)

Jul201101

2

Swivel Chair Problem Explained

A swivel chair scenario results when a service provider gives an outsourced service partner access to a ticketing portal to manually key information into their system. The end result is that the outsourced service partner must key information twice; thus swiveling the chair once to input information into the providers ticketing portal and again into their own [...]