Comments for B2B Service Integration made simple http://www.solvedirectblog.com All things ITSM and B2B service integration made simple Mon, 23 Jan 2012 15:22:56 +0000 hourly 1 http://wordpress.org/?v=3.3.2 Comment on Swivel Chair Problem Explained by Implementing Dynamic IT B2B Infrastructure: Why Real-Time Service Level Monitoring is Essential for Delivery | B2B Service Integration made simple http://www.solvedirectblog.com/2011/07/01/swivel-chair-problem-explained/#comment-49 Implementing Dynamic IT B2B Infrastructure: Why Real-Time Service Level Monitoring is Essential for Delivery | B2B Service Integration made simple Mon, 23 Jan 2012 15:22:56 +0000 http://www.solvedirectblog.com/?p=749#comment-49 [...] have found that a typical service case that is managed by Swivel Chair, that is without B2B integration between the different systems of service customers and service [...] [...] have found that a typical service case that is managed by Swivel Chair, that is without B2B integration between the different systems of service customers and service [...]

]]> Comment on Swivel Chair Problem Explained by 4 Essential Multisourcing Optimization Points that will Maximize your Sourcing Agility | B2B Service Integration made simple http://www.solvedirectblog.com/2011/07/01/swivel-chair-problem-explained/#comment-11 4 Essential Multisourcing Optimization Points that will Maximize your Sourcing Agility | B2B Service Integration made simple Tue, 20 Dec 2011 09:12:42 +0000 http://www.solvedirectblog.com/?p=749#comment-11 [...] of optimization result in a cost savings of up to 80% compared to 1:1 ebonding solutions and the swivel chair method. In general we find that the more processes you are able to automate and integrate, the more you [...] [...] of optimization result in a cost savings of up to 80% compared to 1:1 ebonding solutions and the swivel chair method. In general we find that the more processes you are able to automate and integrate, the more you [...]

]]> Comment on Why Optimizing SLA Management Practices is Essential to Becoming the Preferred Service Provider by 4 Essential Optimization Points for Multisourcing that Maximizes your Sourcing Gift Giving Results | B2B Service Integration made simple http://www.solvedirectblog.com/2011/11/24/why-optimizing-sla-management-practices-is-essential-to-becoming-the-preferred-service-provider/#comment-10 4 Essential Optimization Points for Multisourcing that Maximizes your Sourcing Gift Giving Results | B2B Service Integration made simple Mon, 19 Dec 2011 10:55:22 +0000 http://www.solvedirectblog.com/?p=399#comment-10 [...] order to multisource more effectively and become the preferred service provider we find that it’s essential to optimize 4 key areas for every service delivery when multisourcing [...] [...] order to multisource more effectively and become the preferred service provider we find that it’s essential to optimize 4 key areas for every service delivery when multisourcing [...]

]]> Comment on Why Optimizing SLA Management Practices is Essential to Becoming the Preferred Service Provider by Curtis Voisin http://www.solvedirectblog.com/2011/11/24/why-optimizing-sla-management-practices-is-essential-to-becoming-the-preferred-service-provider/#comment-6 Curtis Voisin Mon, 05 Dec 2011 15:54:01 +0000 http://www.solvedirectblog.com/?p=399#comment-6 Hi Dan, That's a great point and thanks for your feedback. Is there any element of the OLA that you found to be particularly important to service delivery? Your comment came at a great time and also lead us to another discussion regarding the transparency of sourced providers and how operational difficultly can stem from providers looking like a black boxes. http://www.solvedirectblog.com/2011/11/30/why-simplifying-incident-management-processes-with-cloud-sourcing-is-like-managing-the-contents-of-a-black-box/ Hi Dan,

That’s a great point and thanks for your feedback.

Is there any element of the OLA that you found to be particularly important to service delivery?

Your comment came at a great time and also lead us to another discussion regarding the transparency of sourced providers and how operational difficultly can stem from providers looking like a black boxes.

http://www.solvedirectblog.com/2011/11/30/why-simplifying-incident-management-processes-with-cloud-sourcing-is-like-managing-the-contents-of-a-black-box/

]]> Comment on Why Optimizing SLA Management Practices is Essential to Becoming the Preferred Service Provider by itsiders.com http://www.solvedirectblog.com/2011/11/24/why-optimizing-sla-management-practices-is-essential-to-becoming-the-preferred-service-provider/#comment-2 itsiders.com Mon, 28 Nov 2011 21:31:13 +0000 http://www.solvedirectblog.com/?p=399#comment-2 I would add that within the cloud we also need to manage the underpinning contracts and OLA in the same way we manage these SLAs. I need to look after the client (of course) but IT can not forget that without OLAs its difficult to operate. Very nice article. Dan. I would add that within the cloud we also need to manage the underpinning contracts and OLA in the same way we manage these SLAs. I need to look after the client (of course) but IT can not forget that without OLAs its difficult to operate. Very nice article. Dan.

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