Tag Archives: CIO

Nov201124

3

Why Optimizing SLA Management Practices is Essential to Becoming the Preferred Service Provider

Why Optimizing SLA Management Practices is Essential to Becoming the Preferred Service Provider

Products are becoming increasingly homogenous and the services that support those products are now the differentiator for service providers and their end customers. Just think of the iPhone vs. Blackberry war. Blackberry had a similar product offering but had no chance against the power of iTunes and the App Store services. In order to be a boss in this area requires you to be increasing your service levels BEFORE your customers ask. (Read More)

Sep201115

0

How to Manage IT Service Management Integration for Effective Outsourcing like a Musketeer

How to Manage IT Service Management Integration for Effective Outsourcing like a Musketeer

“All for one and one for all” may cause you to think of the three musketeers but is also relevant to a paradigm shift in the global B2B IT landscape. Companies that have chosen to outsource and maintain relationships with suppliers have traditionally done so through establishing one to one networks. While the system can work, it fails to empower information in a meaningful way. Businesses from around the world and their partners are beginning to realize the synergies associated with real-time service integration in the cloud. Though the more global minded musketeers exist today many miles apart, they are still able accomplish good deeds through choosing to manage their services inside a one for all service delivery framework. (Read More)