Tag Archives: IT service automation

Mar201205

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The Future of IT: How iPaaS will Enable Service Delivery to a Market of One

The Future of IT: How iPaaS will Enable Service Delivery to a Market of One

The evolution of IT has enabled manufacturers to customize their product offerings to cater to individual customer needs without shutting down the assembly line and IT will soon allow us to do the same in the services industry. We’ve come a long way from Henry Ford giving us the choice of which color of black Model T we’d like but we still can’t get the exactly services we want from our telephone service provider. The next big wave in IT will be the standardization and automatic deployment of service processes at the point of purchase…(Read More)

Feb201202

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How Managed Service Providers can Orchestrate Service Delivery at a Single Point of Collaboration

How Managed Service Providers can Orchestrate Service Delivery at a Single Point of Collaboration

Orchestras are conducted from a single point and the conductor is responsible for coordinating and leveraging the talents of each individual musician to create a beautiful symphony that, in the end, will command a standing ovation. In the same way, a successful MSP must be able to coordinate service delivery from a single point in order to effectively govern individual sourced partners for a unified customer experience. Delivering services in this fashion will…(Read More)

Sep201115

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How to Manage IT Service Management Integration for Effective Outsourcing like a Musketeer

How to Manage IT Service Management Integration for Effective Outsourcing like a Musketeer

“All for one and one for all” may cause you to think of the three musketeers but is also relevant to a paradigm shift in the global B2B IT landscape. Companies that have chosen to outsource and maintain relationships with suppliers have traditionally done so through establishing one to one networks. While the system can work, it fails to empower information in a meaningful way. Businesses from around the world and their partners are beginning to realize the synergies associated with real-time service integration in the cloud. Though the more global minded musketeers exist today many miles apart, they are still able accomplish good deeds through choosing to manage their services inside a one for all service delivery framework. (Read More)