Tag Archives: IT service integration

The Future of IT: How iPaaS will Enable Service Delivery to a Market of One

The Future of IT: How iPaaS will Enable Service Delivery to a Market of One

The evolution of IT has enabled manufacturers to customize their product offerings to cater to individual customer needs without shutting down the assembly line and IT will soon allow us to do the same in the services industry. We’ve come a long way from Henry Ford giving us the choice of which color of black Model T we’d like but we still can’t get the exactly services we want from our telephone service provider. The next big wave in IT will be the standardization and automatic deployment of service processes at the point of purchase…(Read More)

How to Successfully Navigate IT Integration for Mergers and Acquisitions

How to Successfully Navigate IT Integration for Mergers and Acquisitions

There are many caveats to any successful merger or acquisition. One critically important facet for successful IT integration is to connect unique servicedesk clients, legacy systems, support centres and various workflows and the best way to do that is by establishing a single point of contact for clients and IT support staff as soon as possible. (Read More)

How to Manage IT Service Management Integration for Effective Outsourcing like a Musketeer

How to Manage IT Service Management Integration for Effective Outsourcing like a Musketeer

“All for one and one for all” may cause you to think of the three musketeers but is also relevant to a paradigm shift in the global B2B IT landscape. Companies that have chosen to outsource and maintain relationships with suppliers have traditionally done so through establishing one to one networks. While the system can work, it fails to empower information in a meaningful way. Businesses from around the world and their partners are beginning to realize the synergies associated with real-time service integration in the cloud. Though the more global minded musketeers exist today many miles apart, they are still able accomplish good deeds through choosing to manage their services inside a one for all service delivery framework. (Read More)