Tag Archives: ITIL

Mar201226

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Global E-bonding: IT Integration Evolution from 1:1 E-Bonding to 1:M Ecosphere Bonding

Global E-bonding: IT Integration Evolution from 1:1 E-Bonding to 1:M Ecosphere Bonding

Collaboration is a word that is often used and is often touted as a necessary condition of successful IT departments. As much as collaboration is about sharing new ideas to drive business forward, IT departments must first begin with a foundation that facilitates the automatic exchange of basic information processes to replace rudimentary manual processes in order derive more value from your organization’s service centers…(Read More)

Mar201205

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The Future of IT: How iPaaS will Enable Service Delivery to a Market of One

The Future of IT: How iPaaS will Enable Service Delivery to a Market of One

The evolution of IT has enabled manufacturers to customize their product offerings to cater to individual customer needs without shutting down the assembly line and IT will soon allow us to do the same in the services industry. We’ve come a long way from Henry Ford giving us the choice of which color of black Model T we’d like but we still can’t get the exactly services we want from our telephone service provider. The next big wave in IT will be the standardization and automatic deployment of service processes at the point of purchase…(Read More)

Nov201130

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Why Simplifying Incident Management Processes with Cloud-Sourcing is like Managing the Contents of a Black Box

Why Simplifying Incident Management Processes with Cloud-Sourcing is like Managing the Contents of a Black Box

Managing incident management in the cloud simplifies ITIL workflow processes, right? From our experience, we’ve seen the number of cloud tools to manage incidents multiply tenfold which means we’re doomed to go through the same boom and bust process as with any new technological wave; first, the period of rapid growth and expansion as everyone hops on the bandwagon and then comes market consolidation period where a few market leaders emerge. So making incident management simple in this case may not, in fact, be so simple and is more like managing the contents of a black box. (Read More)

Sep201101

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B2B Service Integration Made Simple Blog Oath

The IT Service Integration blog will be yours and our resource for learning about all things related to IT integration and managing service delivery excellence together with your B2B partners. We have included a list of topics we will cover in greater detail. We look forward to your valuable contribution and learning together. (Read More)