Tag Archives: ITSM

Mar201226

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Global E-bonding: IT Integration Evolution from 1:1 E-Bonding to 1:M Ecosphere Bonding

Global E-bonding: IT Integration Evolution from 1:1 E-Bonding to 1:M Ecosphere Bonding

Collaboration is a word that is often used and is often touted as a necessary condition of successful IT departments. As much as collaboration is about sharing new ideas to drive business forward, IT departments must first begin with a foundation that facilitates the automatic exchange of basic information processes to replace rudimentary manual processes in order derive more value from your organization’s service centers…(Read More)

Jan201217

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Implementing Dynamic IT B2B Infrastructure: Why Real-Time Service Level Monitoring is Essential for Delivery

Implementing Dynamic IT B2B Infrastructure: Why Real-Time Service Level Monitoring is Essential for Delivery

As sourcing deals become smaller and more frequent, it becomes increasingly difficult to track and report on service levels. Recently, I was talking to a customer who said that service level reporting isn’t good enough for delivering great service to their customers, they require service level monitoring. I believe that the direction of IT Service Management and SLA Governance is heading increasingly in this direction of real-time service level monitoring and eventually into the domain of predictive analysis…(Read More)

Nov201120

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9 Reasons Why Building Blocks are Important to Successful Service Management

9 Reasons Why Building Blocks are Important to Successful Service Management

When you were young and a more curious builder, you were infatuated with building materials. Interlocking building blocks made sense but velcro, glue, and cement somehow eluded you. Your models were pretty awesome but scaling up from your lego house was going to require rethinking your process. Even though you’re now a builder of information processes now, does not mean that you should forget to think about what kind of adhesive you’re using to make your information stick. (Read More)