Tag Archives: Outsourced Services Management

Dec201116

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4 Essential Multisourcing Optimization Points that will Maximize your Sourcing Agility

4 Essential Multisourcing Optimization Points that will Maximize your Sourcing Agility

Multiple Services, Multiple Parties, Multiple Contracts and Multiple Governance Models are all essential to manage for effective multisourcing and how you choose to manage your multiples will spell the revenue numbers on your bottom line. The term multisourcing itself means a variety of different things to each stakeholder involved in the process, which makes giving the gifts of your service offering especially difficult. Despite the wide range of stakeholder needs and accompanying business changes, there are 4 essential factors to optimize for agile sourcing so that you can deliver on all services. (Read More)

Nov201130

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Why Simplifying Incident Management Processes with Cloud-Sourcing is like Managing the Contents of a Black Box

Why Simplifying Incident Management Processes with Cloud-Sourcing is like Managing the Contents of a Black Box

Managing incident management in the cloud simplifies ITIL workflow processes, right? From our experience, we’ve seen the number of cloud tools to manage incidents multiply tenfold which means we’re doomed to go through the same boom and bust process as with any new technological wave; first, the period of rapid growth and expansion as everyone hops on the bandwagon and then comes market consolidation period where a few market leaders emerge. So making incident management simple in this case may not, in fact, be so simple and is more like managing the contents of a black box. (Read More)