Tag Archives: Outsourcing Management

Feb201202

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How Managed Service Providers can Orchestrate Service Delivery at a Single Point of Collaboration

How Managed Service Providers can Orchestrate Service Delivery at a Single Point of Collaboration

Orchestras are conducted from a single point and the conductor is responsible for coordinating and leveraging the talents of each individual musician to create a beautiful symphony that, in the end, will command a standing ovation. In the same way, a successful MSP must be able to coordinate service delivery from a single point in order to effectively govern individual sourced partners for a unified customer experience. Delivering services in this fashion will…(Read More)

Dec201116

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4 Essential Multisourcing Optimization Points that will Maximize your Sourcing Agility

4 Essential Multisourcing Optimization Points that will Maximize your Sourcing Agility

Multiple Services, Multiple Parties, Multiple Contracts and Multiple Governance Models are all essential to manage for effective multisourcing and how you choose to manage your multiples will spell the revenue numbers on your bottom line. The term multisourcing itself means a variety of different things to each stakeholder involved in the process, which makes giving the gifts of your service offering especially difficult. Despite the wide range of stakeholder needs and accompanying business changes, there are 4 essential factors to optimize for agile sourcing so that you can deliver on all services. (Read More)