Tag Archives: Service Level Monitoring

Feb201202

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How Managed Service Providers can Orchestrate Service Delivery at a Single Point of Collaboration

How Managed Service Providers can Orchestrate Service Delivery at a Single Point of Collaboration

Orchestras are conducted from a single point and the conductor is responsible for coordinating and leveraging the talents of each individual musician to create a beautiful symphony that, in the end, will command a standing ovation. In the same way, a successful MSP must be able to coordinate service delivery from a single point in order to effectively govern individual sourced partners for a unified customer experience. Delivering services in this fashion will…(Read More)

Jan201217

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Implementing Dynamic IT B2B Infrastructure: Why Real-Time Service Level Monitoring is Essential for Delivery

Implementing Dynamic IT B2B Infrastructure: Why Real-Time Service Level Monitoring is Essential for Delivery

As sourcing deals become smaller and more frequent, it becomes increasingly difficult to track and report on service levels. Recently, I was talking to a customer who said that service level reporting isn’t good enough for delivering great service to their customers, they require service level monitoring. I believe that the direction of IT Service Management and SLA Governance is heading increasingly in this direction of real-time service level monitoring and eventually into the domain of predictive analysis…(Read More)