Why Optimizing SLA Management Practices is Essential to Becoming the Preferred Service Provider

Products are becoming increasingly homogenous and the services that support those products are now the differentiator for service providers and their end customers. Just think of the iPhone vs. Blackberry war. Blackberry had a similar product offering but had no chance against the power of iTunes and the App Store services. In order to be a boss in this area requires you to be increasing your service levels BEFORE your customers ask. (Read More)