Tag Archives: Single Point of Contact

How Managed Service Providers can Orchestrate Service Delivery at a Single Point of Collaboration

How Managed Service Providers can Orchestrate Service Delivery at a Single Point of Collaboration

Orchestras are conducted from a single point and the conductor is responsible for coordinating and leveraging the talents of each individual musician to create a beautiful symphony that, in the end, will command a standing ovation. In the same way, a successful MSP must be able to coordinate service delivery from a single point in order to effectively govern individual sourced partners for a unified customer experience. Delivering services in this fashion will…(Read More)

How to Successfully Navigate IT Integration for Mergers and Acquisitions

How to Successfully Navigate IT Integration for Mergers and Acquisitions

There are many caveats to any successful merger or acquisition. One critically important facet for successful IT integration is to connect unique servicedesk clients, legacy systems, support centres and various workflows and the best way to do that is by establishing a single point of contact for clients and IT support staff as soon as possible. (Read More)