Tag Archives: Swivel Chair

Sep201115

0

How to Manage IT Service Management Integration for Effective Outsourcing like a Musketeer

How to Manage IT Service Management Integration for Effective Outsourcing like a Musketeer

“All for one and one for all” may cause you to think of the three musketeers but is also relevant to a paradigm shift in the global B2B IT landscape. Companies that have chosen to outsource and maintain relationships with suppliers have traditionally done so through establishing one to one networks. While the system can work, it fails to empower information in a meaningful way. Businesses from around the world and their partners are beginning to realize the synergies associated with real-time service integration in the cloud. Though the more global minded musketeers exist today many miles apart, they are still able accomplish good deeds through choosing to manage their services inside a one for all service delivery framework. (Read More)

Jul201101

2

Swivel Chair Problem Explained

A swivel chair scenario results when a service provider gives an outsourced service partner access to a ticketing portal to manually key information into their system. The end result is that the outsourced service partner must key information twice; thus swiveling the chair once to input information into the providers ticketing portal and again into their own [...]